Summary
Please see video in G drive link attached here with
Challenge
Challenges are: - Lack of Personalization. - Inability to Learn. - Limited integrations with our CRM - Sub-standard user experience - No rich media content
Objective
Objective are: - Enhanced user experience - Best in class journey - Rich media content - Increased efficiency - Personalization capability - Seamless integration with CRM
Strategy
Please see video in G drive link attached here with
Data
- Chatbot alone contributes 16% of the total lead volume - It yields 22% of quality leads (Qualified leads) - It is absolutely organic
Solution
1. Multi-Channel Integration: Our Chatbot seamlessly operate across multiple channels (website, WhatsApp and social media messengers). Idea is to grab enquiries from all channels giving consistent experience and accessibility. 2. Predictive Capabilities: Our Chatbot leverage predictive analytics to anticipate user needs or issues, proactively providing assistance or recommendations. 3. Human-Agent Collaboration: Our bot facilitate smooth handoffs between chatbots and human agents to improve overall customer support, ensuring increased chance of customer acquisition.
Results
- Chatbot contributes 21% of the total lead volume now - It yields 37% of quality leads (Qualified leads) - 18% growth in total leads recorded
