Summary
ValueFirst helped Ganesh Gruh Udyog reduce 40% of its customer enquiries with a chatbot powered WhatsApp solution
Challenge
The challenge was catering to multiple support requests, tracking them and engaging with customers digitally
Objective
The objective of the campaign was to centralize post sales support and taking orders digitally
Strategy
The strategy was to create ease of communication for customers and making our client available to them 24*7
Data
The client was losing customers because of disorganised customer support. Our chatbot solutions helped them automate 40% of common customer queries and helped them track status of support tickets.
Solution
The solution was a single stop chatbot powered WhatsApp solution using which consumers could order-track-enquire and complaint.
Results
40% reduction in common customer requests.
